Performance of Employees of Kleak Sub-district Office Malalayang District Manado City

Abstract

The purpose of this study was to evaluate Employee Performance at the Kleak Village Office, located in Malalayang District, Manado City. Quality, quantity, punctuality, effectiveness, independence, and work commitment, according to Robbins (2006), are six performance measures that are the focus of the study. The study used a qualitative descriptive approach, which collected data through observation, documentation, and in-depth interviews. The village head, village staff, and the local community were the research informants. The results of the study showed that employee performance mostly fulfilled their duties and responsibilities. However, there were several obstacles, such as lack of discipline, inaccurate service time, and administrative procedures that were considered complicated by the community. The study also found practices that were not in accordance with public service ethics, such as relying on bribes to speed up the administrative process. Although the quality of service was considered quite good, more professionalism and efficiency were still needed. The dynamics of the number of people who need services every day affect the quantity of work. In terms of punctuality, there were complaints about the length of the service process for several types of documents. In addition, work productivity still needs to be improved, especially in terms of the use of existing facilities and human resources. This study suggests improving employee discipline, simplifying administrative procedures, better training, and tighter supervision to stop unethical actions. With these actions, it is expected that the performance of Kleak Village Office employees can be improved to provide better services to the community.